Refund Policy

• Refund can be initiated by a User, using the Feedback link on realtyee.com or by writing to support@realtyee.com or by calling the customer care number, if the User is unsatisfied with the responses received against a Listing posted using the Refund Package provided by the Company.
• For claiming any Refund, there should be atleast one property posted using the package.
• User shall be first offered an extension of duration for the Listing that was posted using Refund Package for Free, to evaluate the responses again.
• If the user is still not satisfied with the responses offered after the duration is extended, Refund shall be initiated by the Company.
• Refund can be initiated within the lifetime of the listing (i.e. 60 days from date of posting).
• Refund can only be initiated against the same Order ID & Customer Name as mentioned during Order Booking.
• Order Booking should be in the Client’s name as the refund will be processed in the same name.
• For orders that were paid through online payment modes, the refunds will be processed after deduction of charges incurred by the Payment Gateway.
• Refunds will be processed within 30 business days from receipt & acceptance of all relevant documents.